At ACE Home & Community Services, we are dedicated to providing exceptional support and care to individuals under the National Disability Insurance Scheme (NDIS) in Victoria. Our mission is to empower and enrich the lives of those we serve by offering a wide range of high-quality services tailored to meet each person's unique needs.

Empathy and Respect: Demonstrating genuine empathy and respect towards individuals with disabilities, recognizing their worth and treating them with dignity in all interactions.

Quality Care: Providing services of the highest quality that exceed regulatory standards, ensuring the safety, comfort, and well-being of clients are paramount.

Personalization: Tailoring services to the unique needs, goals, and preferences of each individual, fostering a personalized and client-centred approach.

Community Inclusion: Promoting social engagement and community participation, creating opportunities for individuals with disabilities to connect and belong.

Empowerment: Supporting clients to develop their skills, independence, and confidence, enabling them to make informed decisions about their lives and futures.

For any questions you may have regarding NDIS, please click here. You may also contact us directly, here.

We offer a range of services including but not limited to personal care, daily living support, and assistance with accessing community activities. For a detailed list, please visit our Services page here.

Contact us directly to discuss your needs. Our team can help assess your requirements and determine how we can best support you.

Yes, all our staff are qualified professionals with relevant experience and training in their fields. We ensure ongoing training to keep up with best practices and NDIS standards.

Yes, you can request specific support workers based on availability, and your preferences and needs.

Yes you have full choice and control when choosing who you select to be your support coordinator.

Our office is open Monday to Friday, from 9 AM to 5 PM. We also offer services outside these hours depending on your needs.

You can submit feedback or a complaint through our website's feedback form, by email, or by calling our office. We take all feedback seriously and aim to resolve any issues promptly.

You should contact our office as soon as possible to discuss changes to your support schedule. We will work with you to adjust your plan accordingly.

Our services are funded through your NDIS plan. We will work with you to ensure your support is aligned with your plan’s funding and requirements.

Yes, we can assist with managing aspects of your NDIS plan, including coordinating services and ensuring that your supports are delivered according to your plan. Please contact us for more details.